Distribution centre
We sold our first Aquarium via the internet in December 2004 and since then our warehouse and offices have kept on getting bigger to keep up with demand. Our warehouse is well stocked with both aquarium and pond products so that orders are picked, packed and sent as quickly as possible. Our warehouse team know their products too which means each product is carefully packed for a safe journey to your home.

We have a good relationship with a tried and tested courier company to ensure that your order is well cared for at all times. Both we and the courier understand that aquarium and pond equipment needs a little extra care.

Customer service
We understand how important the product is that we sell as the majority of the time there is a fish as the end user. With over 25 years experience in the aquatic industry including visiting the tropical fish breeders in singapore and koi breeders in japan we really are the best company to supply the equipment required to look after your well loved fish.

We only sell aquatic products so that we remain a specialist online retailer. You can be confident that when you deal with us we are not busy selling a cat bed or dog food. Our team are focused on aquariums and ponds. We are able to offer a high level of service and advice with dedicated phone operatives that are not busy packing, we are there when you want to talk to us.

The price is right
We buy many of our products in bulk from suppliers and even ship our own containers from around the globe so that we can not only offer a fantastic range of aquariums and ponds but we can offer very competative prices all year. Keep an eye out for exclusive offers on aquarium décor and large aquariums. You can be confident that when you buy from us you are getting value for money backed up by quality service and a reliable product. We only sell products that we know to be of good quality. Only the best products are sold on our shop.

We love fish
Yep we do handle more than boxes! With a ten thousand gallon koi pond and a massive tropical fish house our company makes sure that everyone has some hands on expirience with fish and plants. not to mention the aquariums and ponds we look after at home. Because of this experience with livestock we are better placed to offer the right products to our customers online.

We hope you enjoy your fish keeping as much as we do and hope we can assist you along the way.

Delivery
We aim to deliver all orders within FIVE working days from the date of ordering. For orders placed after 1pm, the following day will count as the order date.

Standard delivery is £5.95 on all orders MAINLAND UK

Due to delivery cost charged to us by the courier, a surcharge to following areas applies:
offshore delivery, Scottish Highlands, Northern Ireland and Republic of Ireland, please contact us for a quote. The delivery cost shown in your shopping cart will not apply.

If for any reason we are unable to deliver within this time frame we will notify you as soon as possible.

Working days exclude Saturdays, Sundays and Public Holidays.
Standard & Pallet delivery is from Monday to Friday.

In most cases it is possible to arrange for delivery on a Saturday, but we do unfortunately have to charge for this service. Costs vary depending on the goods ordered and your location in the UK, but are usually around £20 - £40. If you require delivery on a Saturday, please contact us for details.

Delivery of Aquariums, Stands & Cabinets
Due to the fragile nature of aquariums, you will be asked to inspect your goods for damages or breakage on delivery prior to signing and accepting the delivery. Any external signs of damage to packaging should be investigated further.
In the unlikely event that parts of your delivery are damaged, we would request you inform the delivery person and refuse the delivery. Please inform us immediately so we can arrange for replacement.
As deliveries are fulfilled by a third party we can not offer installation of your aquarium.
Stands and cabinets are delivered flat packed for easy assembly unless otherwise stated in the product description.

For larger aquariums that state “Pre-booked pallet delivery service” in the product description, you will be telephoned by the courier company – Pallet Force – once they have received your order to book in a mutually agreeable day and time slot for delivery. Please note that pallet delivery is to kerbside. The courier will be responsible for offloading your order from the delivery vehicle only. They are not required to have any involvement with lifting and carrying the goods once unloaded. Whilst the delivery person may be willing to assist with the lifting and moving of goods, it is not a requirement of theirs, and should in no way be relied upon.

All other items that are not marked as “Pre-booked pallet delivery service” will be sent via Business Post courier service, and will be delivered to your door at the earliest possible time.

Returns
On arrival: Please do not sign & accept your delivery if there is any indication of damage caused to your goods.

All items with the exception of consumables, are covered by a minimum 12 month guarantee.  If an item supplied by UK Delivered becomes faulty within the guarantee period, we will either repair, provide replacement parts, or replace the entire item as we see fit. Only items where we are unable to replace, and where no suitable alternative can be agreed, will be accepted back for a refund. We will arrange collection of the faulty item at our own cost. If on receipt the item is deemed “not faulty”, a collection charge may be incurred. Locating an aquarium on any base other than the one designed for that purpose will invalidate the guarantee on that tank. Please contact us via telephone number: 01363 818128 during business hours for any further assistance regarding guarantees and returns.

Please take your time when choosing your aquarium, and please be aware that return of unwanted goods will be at your expense. As this can be very costly we would ask you to be sure you are ordering the correct item for your needs.

LARGER AQUARIUMS are delivered on a pallet by a courier to the kerbside of your home address.
Please check the product description if this applies to your chosen aquarium.

THIS IS HOW IT WORKS:
- The courier PALLET FORCE will phone you once they have received your order to book in a mutually agreeable day and time slot for delivery, if you are not home on the day of delivery as arranged to accept the goods you will incur a £20 redelivery charge.
- Delivery will be on a pallet to the KERBSIDE. The courier will be responsible for offloading your order from the delivery vehicle only. They are not required to have any involvement with lifting and carrying the goods once unloaded.
- Arrange help if needed to move the aquarium into your home. Whilst the delivery person may be willing to assist with the lifting and moving of goods, it is not a requirement of theirs, and should in no way be relied upon. We are very happy to advise you over the phone how many people will be needed to lift very large aquariums.
- CHECK your delivery for damages or breakage on delivery BEFORE signing and accepting the delivery.
- Please do not sign & accept your delivery if there is any indication of damage caused to your goods.

In the unlikely event that parts of your delivery are damaged, we would request you inform the delivery person and refuse the delivery. Please inform us immediately so we can arrange for replacement.
As deliveries are fulfilled by a third party we can not offer installation of your aquarium.
Stands and cabinets are delivered flat packed for easy assembly unless otherwise stated in the product description.
All other items that are not marked as pallet delivery will be sent via Business Post courier service, and will be delivered to your door at the earliest possible time.